Accessing On-Demand interpreting via QR code
Offering this to Deaf riders at your transit agency? Here’s what you need to know.
Convo offers technology through which Deaf people who use sign language to communicate. Deaf riders scan a QR code and connect with an interpreter who can convey the message between you and your Deaf riders.
This will allow you to offer a full experience to your Deaf riders, open the door to building better relationships, and make communications seamless.
Here’s how it works:
1. Deaf person scans QR code:
2. Deaf person permits Convo to access the camera and microphone:
3. Interpreter appears. If you cannot hear the interpreter on the Deaf person’s device, please gesture to the Deaf person to turn up the volume on their device and/or move it closer to you or your kiosk’s microphone/speaker, if applicable.
4. Make eye contact and talk directly to the Deaf person who is signing to you while you listen to the interpretation coming out of their phone and while you respond.
Note: if a Deaf person identifies themself to you before scanning the Convo QR code, you can recommend they try it (keep in mind that not all Deaf people use sign language to communicate) by pointing at the QR code poster/sticker.
What if older iPhones are not able to scan QR codes? Find out how riders can get Apple’s free Code Scanner for iPhones.
